Refund policy

Due to the made-to-order nature of bridal gowns and accessories, all sales are final and the following policy applies:

Once a 50% deposit has been received and the order is confirmed, it is considered final and binding.
Cancellations or changes are not permitted after this point, as production begins immediately upon confirmation.
If an order is cancelled after the deposit is paid, the deposit will be retained and is non-refundable.

We do not accept returns or offer refunds for change of mind, incorrect sizing ordered, or if the gown is no longer required by the customer or end client.
In the rare case of a manufacturing fault or defect, claims must be submitted in writing within 7 days of receiving the gown. Claims must include:
- Order number
- Clear photographs of the issue
- A detailed description of the concern
All Things Nice Bridal will assess each claim fairly and, if approved, may offer a repair, replacement, or credit at our discretion.

Any damage caused during transit must be reported immediately upon delivery. Claims for shipping-related issues must be lodged with the carrier as per their process. We recommend inspecting all deliveries upon arrival.